Conditions générales

The service

Royal Tours S.R.L. ("Royal Tours", "we") runs private tours of Rome on electric golf carts, driven by a guide who also drives. Three tours are offered: The Essential (1.5 hours), The Grand Tour (3 hours) and The Royal Day (6 hours). The routes shown on the website are typical routes: your guide adapts the stops to your interests, traffic, closures and safety. Tours take place outside the monuments; entrance tickets are not included. Tours are conducted in English, Italian, French, Spanish or German.

What is included

• A private cart for your group with a driver-guide, up to 7 guests per cart
• Pickup and return at your hotel or address in the historic centre (see the service area)
• Water during the tour
• The tasting or meal listed on the page of each tour
• Photos of your group taken by the guide at the main stops
• Stops where you want to look closer, within the length of the tour

Service area and meeting point

Our carts operate in the historic centre of Rome. Pickup and return are included for addresses inside this area. If your accommodation is outside it, the tour starts and ends at our meeting point, Via di Porta Pinciana 1, 00187 Roma: tell us in the booking notes or by WhatsApp and we will confirm. Please be at the pickup point or the meeting point five minutes before the start time.

Booking and confirmation

You book on the website by choosing the tour, the date, the start time, the number of guests and, if you wish, the tour language, your pickup address and notes. The full price is paid at booking on the secure payment page run by Stripe. The booking is confirmed when the payment succeeds: you receive a booking confirmation and a Stripe receipt by email, and Royal Tours contacts you by WhatsApp or email with the practical details and the contact of your guide. If you have not received the confirmation, check your spam folder and write to us. You can also book by WhatsApp or email; these terms apply in the same way. The person booking must be at least 18 years old and books on behalf of all the guests.

Prices

Prices are in euros and include VAT. Each tour has a price per cart that includes 2 guests; every extra guest pays the supplement shown on the tour page and in the booking panel. A cart carries up to 7 guests; larger groups travel in several carts, each priced in the same way, up to 95 guests online. The total shown before payment is the final price. Prices can change, but the price you paid is guaranteed for your booking. An invoice is available on request: send us your billing details before the tour.

Changing the date or the booking

You can move your tour to another date or time free of charge up to 24 hours before the start, subject to availability. In the last 24 hours before the tour the date can no longer be changed and the cancellation rules apply. Changes to the number of guests or to the pickup point are free up to 24 hours before the tour, subject to availability; any difference in price is settled before the tour. Write to info@royaltoursrome.com or on WhatsApp.

Cancellation and refunds

Cancel more than 24 hours before the start time and we refund the full amount. Cancellations less than 24 hours before, and no-shows, are not refunded, because the cart and the guide have been reserved for you. Refunds go back to the original payment method within 5 to 10 working days. In serious and documented circumstances (illness, cancelled flight) write to us and we will look for a solution. If Royal Tours cancels the tour, for example for severe weather, safety or unavailability, you choose between a new date and a full refund.

Right of withdrawal

Under article 59, paragraph 1, letter n of the Italian Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal for distance contracts does not apply to leisure services booked for a specific date. The cancellation rules above apply instead, and they are more generous than the law requires.

Delays and no-shows

If you are running late, tell us straight away by WhatsApp or phone. Your guide waits up to 40 minutes past the pickup time. Within that time the tour starts late and may be shortened by the time lost, at the same price. After 40 minutes, or if you do not show up at the pickup point, the booking is treated as a no-show: the full price is charged and not refunded.

Weather, safety and route changes

Tours run in most weather: the carts have covers against rain. In severe weather (storms, extreme heat warnings) or when the authorities close areas of the centre, we may move your tour to another date at no cost, or refund it. The guide can change the route at any time for traffic, closures, events or safety, keeping the length and the character of the tour. We may stop a tour if the behaviour of a guest puts people at risk; in that case no refund is due.

What we ask of you

• Be at the pickup point or the meeting point on time
• Stay seated while the cart moves and follow the guide’s safety instructions
• Treat the guide, the cart and other people with respect
• Children must be accompanied and supervised by an adult at all times
• Tell us before the tour about mobility needs or anything else we should know
• Do not get on the cart under the influence of alcohol or drugs
• Damage to the cart caused on purpose or by serious negligence is charged to the person responsible

Accessibility and limits of the carts

Our carts suit most guests, including many who cannot walk far. To get on board you need to climb a step of about 30 cm; wheelchairs cannot be carried on the cart. If anyone in your group has specific needs, tell us before booking (or tick the box in the booking panel) and we will advise honestly whether the tour is suitable. Children of every age count as guests; a cart carries up to 7 guests in total.

Liability

Royal Tours is responsible for providing the tour with care, within the limits set by Italian law. Every vehicle, driver and passenger is covered by third-party liability insurance. We are not liable for belongings left in the cart, for damage caused by not following the guide’s instructions, or for events beyond our reasonable control (force majeure), such as strikes, extraordinary closures, natural events or public-health measures. Nothing in these terms limits the rights that the law gives you as a consumer or our liability for death or personal injury caused by our negligence.

Photos

The photos your guide takes are yours. Royal Tours publishes photos of guests on its website or social channels only with the explicit consent of the people shown, asked by the guide and revocable at any time.

Complaints

If something is not right during the tour, tell your guide at once so that it can be fixed on the spot. Afterwards, write to info@royaltoursrome.com or on WhatsApp (+39 393 404 2684): we answer within 48 hours.

Governing law and disputes

These terms are governed by Italian law. If you are a consumer resident in Italy, the competent court is the one of the place where you live; otherwise the court of Rome, without prejudice to the mandatory rules that protect you in the country where you live. Before going to court, we are willing to try mediation or another out-of-court settlement.

Company details

Royal Tours S.R.L.

VAT number (P. IVA): 18057581003

Registered office: Via dei Monti della Farnesina 77, 00135 Roma

Companies Register (REA): RM-1758820

Certified email (PEC): royaltours@facilepec.com

Share capital: €10,000.00

Email: info@royaltoursrome.com

Phone and WhatsApp: +39 393 404 2684